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General Terms and Privacy Policy

General hotel policies and conditions of accommodation

 These General Terms and Conditions (GTC) apply to all reservations for accommodation and/or provision of additional services at the Guest House Owl, as well as to all visitors to the guest house's facilities, regardless of whether they have made a reservation for accommodation or the provision of service.

CONFIRMATION CONDITIONS

In order for your reservation to be confirmed, you must have an up-to-date phone number, an up-to-date e-mail and you must prepay 50% of its value within seven days. Cash payments are accepted at the guest house, by bank transfer or through RauRal. It is important to send us the ADDRESS and TIN of the person who will make the payment via Bank or PayPal.

CANCELLATION TERMS

 If the cancellation of the reservation is made no later than 14 days before check-in, no penalty is due. If the cancellation of the reservation is made less than 14 days before check-in, a penalty of 50% of the reservation value is charged. Subject to the conditions above, the prepaid amount is returned in the same way it was received - by Bank Transfer or PayPal

IMPORTANT: In case of force majeure (natural disasters, announced epidemics and quarantines), cancellation of the reservation is free at any time until the day of arrival.

ADULT POLICY

The Guest House Owl is suitable for families with children. Guests under 18 must be accompanied by a parent or guardian.

 For questions and additional information, call us at +359 885 858 523 or e-mail: reservations@stanastasiahotel.com

 

ACCOMMODATION AND DISCHARGE:

Check-in: after 15:00

Release: until 11:00

 If the guest house Owl has enough available rooms, it can allow check-in and/or check-out at times other than the generally accepted hours, for which it is necessary to send a written request to e-mail: info@guesthousebuhal.com and receive a written confirmation for possible hours.

Method of payment

You can pay via

*Pay Pal to guesthouse account: paypal.me/VorikGroupLtd

OR

*Bank transfer to an account at Allianz Bank Bulgaria YES

IBAN in BGN: BG46BUIN95611000527036

BIC : BUINBGSF

Address of the Bank: 20 "Geo Milev" St., 8000 Burgas Center, Burgas

Company: Vorik Group OOD

Address: Rosenets Forest Park, 1 Gorska St

VAT: BG202315790

EIK: 202315790

MALL: Christian Kirov

 If the payment is made from the account of a legal entity, please send us: Company name, Company address, VAT number and MOL.

 


GENERAL POLICIES AND INFORMATION:

Early departure:

 If the Client leaves the room before the date specified in the reservation, the accommodation may request the equivalent of 100% of the total price of the agreed package.

Transfer a reservation:

 The user may transfer his reservation to a third party by notifying him in writing. The customer will have to comply with the same general requirements imposed on the original user.

Documents upon check-in:

Guests must show a photo ID.

Key Policy :

 During check-in you receive your key. You must keep it and return it when you leave the house. Each key costs BGN 50 if missing. To avoid being charged, make sure you return it when you leave the house.

Personal data policy:

 Please note that The Guest House Owl, as a personal data controller, processes guests' personal data, including through video surveillance, in accordance with the Notice regarding the processing of guests' personal data, which is available on our website.

Smoking policy:

 In accordance with Bulgarian legislation, smoking is STRICTLY FORBIDDEN in the indoor premises of the Guest House Owl. You may be fined for violation in the amount of BGN 200, for which each guest gives their unconditional consent to be added to the bill of the room, restaurant or demanded by the violator personally. The violator is also personally responsible for the administrative sanctions imposed by the competent authorities in connection with the violation.

 To avoid being charged, please smoke in designated areas within the outdoor areas of the house

 

Parking:

 The parking lot on the territory of guest house is unguarded and free for our guests. The Guest House is not responsible for damage caused to a car parked in the parking lot, but if possible, it will help to solve a certain case.

Video surveillance:

 Our guests grant the right to be video recorded. The guest house carries out video surveillance that covers the common areas of the site in order to ensure the security of its guests. Recordings are used only and exclusively for the purpose described and are not transmitted or made available to third parties unless requested by law enforcement.

 

Please note that all special requests are subject to availability and additional charges may apply.

 The Guest House Owl reserves the right to make changes to these general terms and conditions, as well as to make special offers different from those in the current General Terms and Conditions, without being obliged to notify its guests in advance.

Fragility :

 In the event of partial or total damage to inventory owned by The Guest House Owl, each guest gives their unconditional consent to have the amount for the specific item from the attachments in these General Terms and Conditions fragility price list added to their room bill.

Pets:

The Guest House Owl reserves the right to refuse accommodation to any guest who has not notified the property at the time of booking that they will be accompanied by a pet.

 Among pets we understand only dogs. Accomodation with a pet is possible only in certain rooms and after agreement with the manager of the guest house. The guest house reserves the right to refuse a reservation if the relevant premises are already booked.

 For the stay of a pet, a deposit of BGN 150 is deposited at the reception.

 Before departure, the rooms in the guest house are checked and, if no irregularities are found as a result of your pet's stay, your deposit is refunded.

The fee for accommodation of a pet is:

BGN 20/day for dogs up to 5 kg. and is paid in advance upon check-in.
BGN 30/day for dogs weighing 5 kg. or more is paid in advance upon check-in.

Additional requirements:

The pet should not be left unattended;

 The guests must ensure that their pet will not disturb other guests. Guests are responsible for and agree to fully indemnify all property damage and/or bodily injury caused by their pet to the house and guests or to third parties.

 The Guest House Owl reserves the right to prematurely terminate the stay of a guest who violates the rules for staying with a pet by charging them for the full stay of their reservation. The guest house is not responsible for the safety and health of pets and advises its guests accompanied by a pet to take into account that the property is located in a forest.

BEGINNING AND END OF VALIDITY

 These general conditions come into force from the moment of signing the handover protocol for receiving the bicycle, and are terminated after it is returned in the condition in which it was received and a handover protocol is signed for its return. If there are established damages or other irregularities, the general conditions remain in effect until the Tenant pays for the damages;

Owl Guest House

Warrick Group Ltd

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General Temrs and Privacy Policy

General hotel policies and conditions of accommodation

 These General Terms and Conditions (GTC) apply to all reservations for accommodation and/or provision of additional services at the Guest House Owl, as well as to all visitors to the guest house's facilities, regardless of whether they have made a reservation for accommodation or the provision of service.

CONFIRMATION CONDITIONS

In order for your reservation to be confirmed, you must have an up-to-date phone number, an up-to-date e-mail and you must prepay 50% of its value within seven days. Cash payments are accepted at the guest house, by bank transfer or through RauRal. It is important to send us the ADDRESS and TIN of the person who will make the payment via Bank or PayPal.

CANCELLATION TERMS

 If the cancellation of the reservation is made no later than 14 days before check-in, no penalty is due. If the cancellation of the reservation is made less than 14 days before check-in, a penalty of 50% of the reservation value is charged. Subject to the conditions above, the prepaid amount is returned in the same way it was received - by Bank Transfer or PayPal

IMPORTANT: In case of force majeure (natural disasters, announced epidemics and quarantines), cancellation of the reservation is free at any time until the day of arrival.

ADULT POLICY

The Guest House Owl is suitable for families with children. Guests under 18 must be accompanied by a parent or guardian.

 For questions and additional information, call us at +359 885 858 523 or e-mail: reservations@stanastasiahotel.com

 

ACCOMMODATION AND DISCHARGE:

Check-in: after 15:00

Release: until 11:00

 If the guest house Owl has enough available rooms, it can allow check-in and/or check-out at times other than the generally accepted hours, for which it is necessary to send a written request to e-mail: info@guesthousebuhal.com and receive a written confirmation for possible hours.

Method of payment

You can pay via

*Pay Pal to guesthouse account: paypal.me/VorikGroupLtd

OR

*Bank transfer to an account at Allianz Bank Bulgaria YES

IBAN in BGN: BG46BUIN95611000527036

BIC : BUINBGSF

Address of the Bank: 20 "Geo Milev" St., 8000 Burgas Center, Burgas

Company: Vorik Group OOD

Address: Rosenets Forest Park, 1 Gorska St

VAT: BG202315790

EIK: 202315790

MALL: Christian Kirov

 If the payment is made from the account of a legal entity, please send us: Company name, Company address, VAT number and MOL.

 


GENERAL POLICIES AND INFORMATION:

Early departure:

 If the Client leaves the room before the date specified in the reservation, the accommodation may request the equivalent of 100% of the total price of the agreed package.

Transfer a reservation:

 The user may transfer his reservation to a third party by notifying him in writing. The customer will have to comply with the same general requirements imposed on the original user.

Documents upon check-in:

Guests must show a photo ID.

Key Policy :

 During check-in you receive your key. You must keep it and return it when you leave the house. Each key costs BGN 50 if missing. To avoid being charged, make sure you return it when you leave the house.

Personal data policy:

 Please note that The Guest House Owl, as a personal data controller, processes guests' personal data, including through video surveillance, in accordance with the Notice regarding the processing of guests' personal data, which is available on our website.

Smoking policy:

 In accordance with Bulgarian legislation, smoking is STRICTLY FORBIDDEN in the indoor premises of the Guest House Owl. You may be fined for violation in the amount of BGN 200, for which each guest gives their unconditional consent to be added to the bill of the room, restaurant or demanded by the violator personally. The violator is also personally responsible for the administrative sanctions imposed by the competent authorities in connection with the violation.

 To avoid being charged, please smoke in designated areas within the outdoor areas of the house

 

Parking:

 The parking lot on the territory of guest house is unguarded and free for our guests. The Guest House is not responsible for damage caused to a car parked in the parking lot, but if possible, it will help to solve a certain case.

Video surveillance:

 Our guests grant the right to be video recorded. The guest house carries out video surveillance that covers the common areas of the site in order to ensure the security of its guests. Recordings are used only and exclusively for the purpose described and are not transmitted or made available to third parties unless requested by law enforcement.

 

Please note that all special requests are subject to availability and additional charges may apply.

 The Guest House Owl reserves the right to make changes to these general terms and conditions, as well as to make special offers different from those in the current General Terms and Conditions, without being obliged to notify its guests in advance.

Fragility :

 In the event of partial or total damage to inventory owned by The Guest House Owl, each guest gives their unconditional consent to have the amount for the specific item from the attachments in these General Terms and Conditions fragility price list added to their room bill.

Pets:

The Guest House Owl reserves the right to refuse accommodation to any guest who has not notified the property at the time of booking that they will be accompanied by a pet.

 Among pets we understand only dogs. Accomodation with a pet is possible only in certain rooms and after agreement with the manager of the guest house. The guest house reserves the right to refuse a reservation if the relevant premises are already booked.

 For the stay of a pet, a deposit of BGN 150 is deposited at the reception.

 Before departure, the rooms in the guest house are checked and, if no irregularities are found as a result of your pet's stay, your deposit is refunded.

The fee for accommodation of a pet is:

BGN 20/day for dogs up to 5 kg. and is paid in advance upon check-in.
BGN 30/day for dogs weighing 5 kg. or more is paid in advance upon check-in.

Additional requirements:

The pet should not be left unattended;

 The guests must ensure that their pet will not disturb other guests. Guests are responsible for and agree to fully indemnify all property damage and/or bodily injury caused by their pet to the house and guests or to third parties.

 The Guest House Owl reserves the right to prematurely terminate the stay of a guest who violates the rules for staying with a pet by charging them for the full stay of their reservation. The guest house is not responsible for the safety and health of pets and advises its guests accompanied by a pet to take into account that the property is located in a forest.

BEGINNING AND END OF VALIDITY

 These general conditions come into force from the moment of signing the handover protocol for receiving the bicycle, and are terminated after it is returned in the condition in which it was received and a handover protocol is signed for its return. If there are established damages or other irregularities, the general conditions remain in effect until the Tenant pays for the damages;

Owl Guest House

Warrick Group Ltd